FAQ

Returns & Exchanges

If an item meets the requirements outlined in our return policy, we’ll take it back within 15 days of the item being delivered to your door for a refund. 

To complete your return, please visit the returns page and click the link at the bottom to create a prepaid shipping label, and send your product back to us.

Yes. Returns are free within 15 days of your purchase.

ORDERS & SHIPPING

We strive to process and ship your orders as quickly as possible. For this reason we are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to submitting your order.

Please allow 48 hours for order processing. The shipping timeline begins once your order processing is complete. Ground shipments usually take 5-8 business days to arrive, while expedited shipments take 2-3 business days.

Not as of now. We hope to offer this service in the near future!

CONTACT

For any other inquiries, please contact us at info@shopcouper.com