Shipping

We’re pleased to offer Free Ground Shipping on orders over $250.

SHIPPING RESTRICTIONS

Couper only ships domestically in The United States. We hope to soon offer you international shipping.

PROCESSING TIMES

Please allow 48 hours for order processing. Shipping timeline begins once your order processing is complete. Your order might be shipped in multiple packages. You will receive a shipping confirmation email with tracking information for every package. 

SHIPPING TIMES

We do our best to ensure the timely delivery of all orders. On rare occasion, your package might arrive outside of the estimated timeframe. 

UPS GROUND SHIPPING (FREE FOR ORDERS OVER $250)
Arrives in 1-5 business days after order has been processed

UPS 2ND DAY AIR
Arrives within 2nd business day after order has been processed

Couper is not responsible for any package lost or stolen after confirmed delivery.

MISSING ITEMS 

If you're missing items or a shipment, contact us within 14 days of ship date.

RETURNS & EXCHANGES

RETURN POLICY

Holiday Return Policy:

We have updated our policy for the Holidays! For orders placed from November 15th, 2022, through December 24th, 2022, enjoy extended holiday returns for eligible items until January 9, 2023.

Full Price:
Products purchased at full price are eligible for return for a full refund within 15 days from the date that the Product was delivered to you.

Markdowns:
Products purchased at a discount (other than with a Promotion) or on markdown are eligible for return for site credit within 15 days from the date that the Product was delivered to you.

Promotion and Price Adjustments
Price adjustment requests will not be accommodated unless the purchase was made within 3 days of the promotion launch. 

Final Sale
Products purchased on final sale are not eligible for return or a refund. All Products that are considered Final Sale, as listed below or otherwise indicated as “final sale”, are not eligible to be returned or refunded.

Fine Jewelry

Customized items

Vintage items

Hosiery / Lingerie

Special Order Items

Items indicated as “final sale”

Your Products must be returned in new and unworn condition, the original packaging, including any boxes, hangers, garment bags, protective coverings in place, and other signature packaging materials, including Couper and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags must all be included where provided. All bikini bottoms should be returned with the original liner in tact. Couper reserves the right to decline any return without proper sanitary lining. 

Any returned Products which are worn, used, washed, damaged, do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by Couper. Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse, subject to any shorter refund period which is mandated by applicable law.  

For all orders, any shipping charges are non-refundable. 

LATE RETURNS 

At the discretion of Couper, any Product returned outside of the deadline forreturnsmay not be accepted or only accepted for site credit.

EXCHANGES 

In an effort to get refunds issued as quickly as possible, we are not offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item.

To start your free return, visit our returns center and follow the instructions.